Q: What kinds of products do you offer?

A: We offer a wide range of men’s apparel, footwear, accessories, bags, and fragrances. Examples include shirts, t-shirts, chinos, jeans, sneakers, dress shoes, wallets, belts, and signature fragrances.

Q: Are your products handmade?

A: Many of our leather items are nearly fully handmade and use full-grain high quality Egyptian cow leather or goat leather for certain components.

Q: Do you use genuine leather?

A: Yes. For leather goods, we use full-grain high-quality cowhide (especially Egyptian) and goat leather where applicable.

Q: Can I see your full product catalog?

A: Yes. You can browse by Categories (Shirts, Pants, Shoes, Accessories, Bags, Fragrance) directly from the site menu.

Q: What currency are product prices listed in?

A: Prices are listed in Egyptian Pounds (LE / EGP).

Q: Do you offer free shipping?

A: Yes. Orders over LE 500 enjoy free shipping.

Q: What payment methods are accepted?

A: We accept standard online payment methods. (You may want to list specifics like credit cards, PayPal, bank transfer, COD if applicable.)

Q: Where do you ship?

A: We ship within Egypt. (If you ship internationally, specify which countries.)

Q: How long does delivery take?

A: Usually it depends on location. (You could indicate time frames, e.g. “within Cairo: 1-2 business days; outside Cairo: 2-5 business days.”)

Q: Can I track my order?

A: Yes. Once your order is dispatched, you’ll receive tracking information via email or SMS so you can monitor its progress.

Q: What is your return policy?

A: Items may be returned or exchanged under the following conditions: unused, in original packaging, within a certain time frame (14 days from delivery).

Q: How do I initiate a return / exchange?

A: Contact our customer service via the Contact Us page with your order number and the reason for return. We’ll guide you through the process.

Q: When will I receive my refund?

A: Refunds are processed once we receive and inspect the returned item. Depending on your bank or payment method, it may take a few business days for the refunded amount to reflect in your account.

Q: How do I care for leather items?

A: Avoid exposure to prolonged moisture or direct sunlight. Clean with a soft damp cloth, condition periodically with leather conditioner. Store in a cool, dry place.

Q: Are there care instructions for fragrances?

A: Yes. Keep fragrance bottles tightly sealed, stored in a cool dark place, away from heat and sunlight. Spray from recommended distance; expensive leather clothes or accessories may need avoiding direct contact with fragrance to prevent staining/discoloration.

Q: Do I need an account to place an order?

A: No, you can check out as a guest. But creating an account can make future orders faster, allow order tracking and access to order history.

Q: Is my personal information safe?

A: Yes. We respect your privacy. Customer data is stored securely and not shared with unauthorized third parties.

Q: How can I contact you if I have a question or issue?

A: Use the Contact Us page on the site. You can also reach out via social media (Instagram, Facebook, TikTok, etc.).

Q: What are your customer service hours?

A:“Sunday-Thursday 9am-5pm, Friday & Saturday closed”